សេចក្តីអធិប្បាយ :
-遵守酒店的工作政策及程序，遵守酒店员工手册中的条款。
Abide by the Hotel’s Policies and Procedures, and the hotel’s Associate Handbook.
-坚持酒店安全制度、紧急情况处理规定和程序。
Adhere to the hotel’s security and emergency policies and procedures.
-督导前台员工为客人提供友好快捷的服务。负责前台日日常工作，包括：分房控制、提高收入和出租率，管理前台正常营运。
Supervise all Front Desk staff ensuring courteous and prompt service is provided to all guests. Be in charge of the daily operations including control of room assignment, maximizing room revenue and occupancy and monitor the FD to ensure it is operation smoothly.
-友好亲切的问候每位客人，尝试了解并在每一情形下使用客人的姓氏称呼客人。
Greet all guests at any time in a friendly and helpful manner and attempt to learn and use the guests’ name at every opportunity...
-友好快捷专业的为客人排忧解难，处理客人的投诉并采取相应措施。
Handle all guest requests efficiently and in a friendly and professional manner. Handle any guest complaints and take the necessary action.
-检查每天的贵宾和常客的登记入住或离店退房，确保随时问候、欢迎客人，并为客人领路。
Cheek daily VIP and regular guests’ arrivals and departures to ensure proper greetings, escorts and welcomes are extended.
-鼓励所有员工积极进行酒店客房升级销售。
Ensure all associates are aggressively upsell.
-熟练掌握电脑系统，包括：修改客帐、宾客历史记录、预订等其他工作需求。
Operate the computer system, including modifying folios, guest history, reservations and all work as required.
-确定每日的房间需求并尽量满足客人的特殊要求。负责按规定分房，掌握房态数据。
Determine daily room requirements and ensure guest special requests are accomplished. Assign the rooms as required. Control the room status count and room assignment
-熟悉酒店财务制度与政策，与财务部保持紧密合作，确保账目正确。严格遵守现金支取和处理流程。
Be familiar with financial policy and procedure, work closely with Financial department, ensure correct payment. Strictly follows bank-out procedures and cash handling procedures.
-计划进行外币兑换培训。
Schedule the training for money exchange at the appointed Band.
-负责每天检查住店客帐超额报表，确保在任何时候都得到控制并顺利解决。
Check in-house guests high balance reports on a daily basis to ensure these are under control at all times and follow up accordingly.
-监督并管理好客人预付定金的规定。
Supervise and monitor the advance deposit policy is working as required.
-确保所有报表、备忘录和数据信息都正确的归档，并随时可以找到。在未得到前厅经理同意时，不可扔掉任何资料。
Ensure that all reports, memorandums, and statistical information is properly filed and within easy of reach when necessary. Gain management approval before disposal of any files or reports.
-协助前厅经理处理每月的客房统计和年度预算，确保达到预算并且控制费用。
Assist the Front Office Manager in the monthly compilation of room statistics. Assist in the preparation of the annual budget and ensure costs are kept low and the budget is achieved.
-随时履行前厅职员的职责。
Perform the duties of a Front Desk Clerk whenever necessary.
-与其他各部门保持友好的合作。
Co-operate and coordinate with all other Departments as required.
តម្រូវការ :
-Able to use Chinese
-At least 2years experience in the hotel
-Willing to work and learn new
-Reliable
-High commitment
-Can work under pressure
Compensation & Benefits
ទំនាក់ទំនងមក :
017500015017233359
hrlongbay@gmail.com
Phnom Penh Koh Kong Province, Darasakor.